We define Total Value as the total social, economic, and environmental value created by a program for all its stakeholders, that is, the people and/or organizations that affect or are affected by the program. It is the total return on investment of a program or a set of activities. The cumulative changes, both positive and negative, that arise from an organization’s work or initiatives.

While economic value only provides a measurement of financial value, total value includes the non-financial value created that is usually not measured and that we, therefore, do not account for. Total Value is also known as social value, total social value, or social return on investment (SROI).